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PRIVACY POLICY

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Privacy Policy

This privacy statement discloses the privacy practices data usage and retrieval on www.textureproperties.com and any other sub-domains.

If you have questions or concerns regarding this statement, you should contact us on enquiry@textureproperties.com

1. Introduction

  • Texture Properties is committed to protecting the privacy of its users. This statement outlines Texture Properties privacy practices and is incorporated into, and subject to Texture Properties's Terms of Use.

    • What kinds of information Texture Properties collects from users of the Texture Properties website and how such information is collected?
    • How the information is used by Texture Properties.
    • Details of any disclosures made by Texture Properties of user information to third parties.
    • Where we store your personal data.
    • How you can access, update or delete any information collected about you by Texture Properties; and
    • The security procedures implemented by Texture Properties to protect your personal information.

Texture Properties may change this policy from time to time. If so, any such changes will be posted on this page, so that Texture Properties may keep its users informed of its information collection practices. Accordingly, we recommend that you consult this page frequently so that you are aware of our latest policy.

2. User Information We Will Collect and Why We Collect It

  • When a user makes a real estate enquiry, we may ask for the following information:

    Email Address
    • So that we can send user property alerts based on requests and individual preferences set up
    • So that we can send confirmation emails for enquiries that have been made
    • To allow real estate brokers or home service vendors respond to enquiries that have been made
    • For account verification purposes
    • Fraud detection and prevention against users or Texture Properties
    Your full name
    • So that real estate brokers can contact you and respond to enquiries you have made
    • So that we can deal with any customer services queries or issues you may have and verify your identity
    Telephone number
    • So that real estate brokers can contact you and respond to enquiries you have made
    Real estate property enquiries made
    • To provide a record of enquiries made for real estate brokers
    • To allow users to see historical activity and previous searches if required
    • To create a more tailored and personalized user experience
    • For internal auditing purposes

Information provided may be used to improve the quality of the experience and provide relevant information. We may also ask you for information when you make an enquiry or you report a problem with our site. If you contact us, we may keep a record of that correspondence.

3. Data We Share With 3rd Parties

  • We do not sell or intend to share any of our user's personal details to third parties, excluding instances listed in this section.

    We share some data with the following third parties for us to carry out our business, deliver a good user experience and continue to improve our business. As our service evolves, we may additional services to this list.

    Further information about 3rd parties that may store our user data can be found by reviewing the Cookie Policy below.

    Google Analytics, Search and Display. We use Google Analytics to track anonymous data about our website and service usage. We also use Google advertising platforms to serve ads to prospective anonymized users and track performance. Google collects data via a cookie on our website.

    Newsletters

    We use email marketing softwares to send newsletters and emails to our customer database. We send platforms the information they need to send these communications

    Social Media Platforms

    We use social channels to feed information to followers and fans and where permission is granted for multiple format targeting and re-targeting campaigns. The social channels target their own users, but we provide anonymized cookie data for remarketing and targeting purposes.

    In the future and from time to time we may provide data to third parties not listed above. This data will be anonymized meaning individuals cannot be identified.

    Additional reasons why we may share user data include:
    • As part of our legal or regulatory requirement, to cooperate with any law enforcement or legal obligations
    • As part of any legal claims or complaints
    • If we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets
    • If Texture Properties or substantially all its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
    • To protect the rights, property, or safety of Texture Properties, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction

4. How We Use Your Data for Marketing And Promotional Purposes

  • As part of our normal business practice, we use the third parties listed above to help us advertise and promote our services to prospective new and existing users using your anonymized data. This is a critical part of the running of our business so you cannot opt out of this activity if you wish to use Texture Properties.

    We may also use your email address and data collected to provide information to you, such as to notifications when our site changes, newsletters, emails that you request, or to personalize the site in accordance with your requests.

    We will provide you with directions in all emails and newsletters on how to be taken off our newsletter list this will usually be a link directing you to our website allowing you to change your notification settings, but you can also send us an email to enquiry@textureproperties.com to let us know if you wish to change the notifications you receive.

    We may also use your data, to provide you with information about goods and services which may be of interest to you and we may contact you by electronic means (e-mail or SMS).

    If you do not want us to send you newsletters, you can unsubscribe in the Email Settings

    We may on occasion and where you have not opted out, email offers to you of products and services in conjunction with our partners.

    In addition to the uses described above we will also use information held about you in the following ways:

    • To ensure that content from our website is presented in the most effective manner for you and for your computer
    • To personalize communications and provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
    • To carry out our obligations arising from any contracts entered into between you and us or requests you have made
    • To allow you to participate in interactive features of our service, when you choose to do so
    • To allow us to place advertisements on 3rd party websites based on your browsing activity on our site
    • Whilst browsing our site allow us to push relevant promotions and advertisements to you based on your specific interactions with the website
    • To notify you about changes to our service

5. Where We Store Your Personal Data

    • The data that we collect from you may be transferred to, and stored at, a destination outside the UAE and GCC. It may also be processed by staff operating outside the UAE or GCC who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
    • All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
    • We keep your data for as long as it is deemed necessary to uphold our obligations to deliver a better experience for users, meet regulations, for auditing purposes and to prevent fraud. We may keep some information even if you have requested for your profile to be removed.

6. Your Rights Over Your Data

  • You have the right to be informed about how we use and store your information, the right to access the personal information we store about you, the right to request the correction of inaccurate information and the right to opt out of non-critical communications.

    You also have the ‘right to be forgotten’ and request the deletion of any personally identifiable information. To make this request please email enquiry@textureproperties.com

    You can update your contact information by emailing enquiry@textureproperties.com. However, to the extent that such information is also stored in other databases, we cannot always ensure that such corrections or deletions will immediately reach the other databases.

7. Cookies and Other Tracking Methods

  • We currently store a limited number of cookies when browsing our site to allow us to offer you the best experience from us and allow us to learn and improve what we offer you on the site.

    A cookie is a small text file which is used to differentiate yourself from other users each time you visit us. This information is stored on your hard drive, not on our site, and they do not hold any personally identifying information.

    We use cookies on our site for several reasons. By using Texture Properties, you automatically opt-in to us using cookies when using our website. First, cookies can help us provide information that is targeted to your interests. Second, cookies allow us to better understand how users use our site, which in turn helps us focus our resources on features that are most popular with our users. You can opt-out of using cookies by changing your browser settings. However, should you decline our cookies, some parts of our site may not work properly.

    The cookies we use on textureproperties.com are as follows:

    • Infrastructure Cookies

      Ci_cookie: This is used by our site to provide session specific information to our system

    • Token

      This cookie is used to understand the user state throughout the site and handle logged in user functions

    • Third party cookies

      In some cases, you will find third party cookies stored on your computer from one or more of our trusted partners detailed above in section 4.

    • Targeted advertising

      We work with several advertising platforms that provide targeted advertising solutions. You can your privacy settings for individual partners below including:

      1. Bing
      2. Facebook
      3. Google
      4. Twitter
    • Analytical Cookies

      You may also find cookies stored on your computer which allows us to track your engagement with various campaigns provided by one of our trusted partners or affiliates programs. These cookies are used to track success campaigns and do not store any personally identifiable information. If you would not like to be tracked for analytical purposes, you can disable sending of cookie data within your browser.

    • Opting out

      By using/browsing textureproperties.com you are approving the use of cookies as set out above and in line with our cookie policy. If you have an objection to our use of cookies, you must either disable cookies on your browser or stop using textureproperties.com

    In addition to using cookies, in some circumstances we may track or collect information about your activities on our site by the numeric address assigned to the computer you are using (your IP address) or by the URLs that you come from or leave to. This information is collected and shared with our partners in an aggregated, non-personally identifiable basis.

8. Other Sites

  • The Texture Properties website may contain links and references to other websites and organizations, including websites owned or operated by Texture Properties's advertisers/partners. Please note that different rules may apply to the collection, use or disclosure of your information by third party service providers or vendors or any other sites you encounter on the Internet (even if these sites are branded with our branding or framed by our site). We encourage you to investigate and ask questions before disclosing information to third parties and to read their privacy policies.

9. Limits on Our Abilities

  • Although your privacy is very important to us, due to the existing legal and technical environment, we cannot fully ensure that your private communications and other personally identifiable information will not be disclosed to third parties. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Additionally, we can (and you authorize us to) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate to investigate or resolve possible problems or inquiries.

10. Security

  • We use industry standard efforts to safeguard the confidentiality of your personal identifiable information, such as firewalls and Secure Socket Layers where appropriate.

11. Law and Jurisdiction

  • This Policy, as well as your access to the Website, is subject to and governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai without giving effect to conflicts of law principles thereof. Any dispute regarding this Policy or our handling of your Personal Information and General Information shall be subject to the exclusive jurisdiction of the Courts in Dubai.

12. Further Questions

  • Any further questions you have should be directed to enquiry@textureproperties.com